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Terms & Conditions

Cancellation Policy

We have a 48 hrs cancellation policy in place to try and reduce tens of thousands of pounds in lost

revenue every year. When you book an appointment with us you are entering into a verbal legal contract that you agree to turn up for a specific service and pay for it.

If you don’t show up it is lost revenue for our business and our designer’s. We cannot resell this

time and need at least 48hrs to try and fill the space. We HAVE the legal right to charge you the FULL PRICE for the service you have booked, even if you do not show up.

We understand from time to time situations do arise, therefore, if you have failed to give us 48hrs

notice to cancel, we may offer you the chance to rebook within 7 days and we will cancel the 50%

charge that we would have invoiced you for the missed appointment. Clients will need to pay a 50% deposit on all booking over 1 hour long.

Terms and Conditions


Our packages and deals come with their own specific terms and conditions which are subject to change. Please read all our terms and conditions before purchasing any of our deals or packages. If a late deal is posted without full terms and conditions it will state that terms and conditions apply or t&c's when calling to book a deal so you fully understand them.


Refunds can only be issued for online voucher purchases and only within five days. Vouchers which are included in some packages have their own t&c's which may include the voucher being valid with selected stylists on selected days. These vouchers can NOT be sold on, they have no monetary value and can only be redeemed by the package purchaser unless the terms state otherwise or unless a change of hands is agreed with the salon. Monetary vouchers are valid against full priced hair services only (unless otherwise stated) and cannot be used to purchase retail, discounted deals, other packages or beauty services. Free vouchers and complimentary vouchers (for example voucher we hand out as bonuses within the local community or included in deals) are also only valid against full priced hair services only with only one deal being valid per visit (unless otherwise stated). Please check the terms with us. No vouchers can be resold. Beauty vouchers included in any deals are subject to availability on selected services. Please check before booking. Only one offer can ever be redeemed at any one visit. Our Paid for Vouchers never expire but they are subject to change of terms and our packages are subject to change each year. Voucher must be shown or no discount given. 01767 210210 Awareness and Fairness No Show Policy Awareness SALON NO SHOW LOSS – £12,099 in annual revenue. (This could hire a full time graduate) STYLISTS NO SHOW LOSS – up to £1153 in annual wages. (No employee can afford to lose this on wages) HOURS LOST – 530 hours annually. (over 10 wasted hours every week) In one day alone we can have as many as 7 no shows leaving our stylist with reduced wages as they work on % commission like the majority of stylists across the world. Fairness We require a full 48 hours cancellation notice of all appointments so we can try to resell the time. 48 HOURS NOTICE means we must have received notification of cancellation exactly 48 hours or more before your appointment time. We understand life gets in the way sometimes. We are all so busy appointments can slip our mind sometimes so we give you our 3 Step Fairness Policy. FIRST NO SHOW you are charged just HALF of your booked appointment value and we let you spend that charge on salon products so you have something to show for your charge. That’s fair right? SECOND NO SHOW you are charged the FULL rate of the appointment value and you can spend half toward products again. THIRD NO SHOW and any following no shows you are charged the full appointment value. New Booking Policy All new client appointments or appointment longer that 1 hour now require a non-refundable deposit of 50% of the booking value. This will only be refunded if 48 hour cancellation notice is given. The great thing about paying a deposit is you have less to pay on appointment day. Pre-Paid Packages All packages are fully paid in advance and purchased online, over the phone or in salon. Failure to give 48 hours’ notice to cancel your package or pre-paid package service booking will result in the package being classed as fully redeemed and will no longer be valid. 


Our stylists are in high demand and could be servicing other clients in this wasted appointment time. Please note you WILL be charged as in our cancellation policy if you fail to give 48 hours’ notice to cancel. In return we agree that if we need to change your appointment with less than 48 hours’ notice and your booking has stood for more than 48 hours we will endeavour to offer you another appointment on the same day. If we are unable to offer you an alternative appointment* on the same day we will gift you with half of your appointment value with free products when you return for your booking. *Please note due to sickness we cannot guarantee we can offer you the same stylist at the same time but we will endeavour to offer you an alternative appointment on the same day. Lateness If you are late for your appointment the time comes off your appointment and we cannot guarantee you the full service you booked for but we can guarantee your stylist will do everything they can to make you look and feel amazing in the time they have. If we are late starting your appointment your service is not affected. In our service industry appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromises your experience but adds stress and pressure on your stylist. We thank you in advance for your understanding and supporting your stylist and salon.


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