Privacy Policy

Last updated: 21 May 2025

At The Vintage Avenue, we are committed to protecting your privacy and handling your data with transparency, care and integrity. This policy explains how we collect, use, store and protect your personal information in line with current data protection laws, including the UK GDPR.

Who We Are

The Vintage Avenue Hair & Beauty Salon
17c High Street
Biggleswade
SG18 0JE
United Kingdom

Phone: 01767 210210
Website: www.thevintageavenue.co.uk

What Data We Collect

We may collect the following personal data when you use our services, book an appointment, or contact us:

  • Name
  • Email address
  • Phone number
  • Appointment history
  • Health or allergy information (only when required for specific treatments)
  • Gift voucher purchase details (including recipient info if applicable)
  • Marketing preferences

We do not store your payment details. Payments made online or in-salon are securely processed by our third-party providers.

How We Use Your Information

We use your data to:

  • Manage and confirm bookings
  • Provide personalised treatments and client care
  • Send booking confirmations and reminders
  • Process gift voucher purchases
  • Respond to your enquiries
  • Send marketing communications (only with your consent)
  • Meet legal and regulatory obligations

Marketing Communications

With your permission, we may occasionally send you information about special offers, seasonal updates, and news from The Vintage Avenue. You can opt out at any time by clicking ‘unsubscribe’ in our emails or by contacting us directly.

We will never sell, rent or share your data for marketing purposes with third parties.

Your Rights

You have the right to:

  • Access the data we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent or request erasure of your data (where applicable)
  • Object to certain types of processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

If you would like to request access to your data or exercise any of your rights, please email: hello@thevintageavenue.co.uk or call us on 01767 210210.

How We Store Your Information

Your data is securely stored on password-protected systems in accordance with current UK GDPR compliance. Only authorised team members have access to your information and only for the purpose of carrying out their professional duties.

We retain your data only for as long as necessary to fulfil our business and legal obligations.

Third-Party Services

We may use trusted service providers to manage appointments, process payments, or send communications (e.g. email and SMS reminders). These providers are GDPR-compliant and only process your data on our behalf.

Cookies and Website Tracking

Our website may use cookies and tracking tools to improve user experience and monitor performance. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this policy from time to time to reflect legal changes or improvements in our services. We recommend reviewing it periodically.

Contact Us

For any questions about this policy or your data:

The Vintage Avenue Hair & Beauty
17c High Street
Biggleswade
SG18 0JE
United Kingdom

📧 Email: hello@thevintageavenue.co.uk
📞 Phone: 01767 210210
🌐 www.thevintageavenue.co.uk